Shipping & Live Arrival Guarantee LAG
Shipping and General Information
- We are located in Northern California.
- LOCAL PICKUP is available at checkout
- We do not ship dubia roaches to Florida, Hawaii and Alaska where it is illegal to do so. No international shipping.
- We offer USPS shipping
- Shipping days are Monday, Tuesday and Wednesday. Thursday for California residents only.
- Orders may go out the same day if placed before noon. Orders after noon will go out the next day. Orders placed after noon Wednesday will ship Monday unless in California.
- If home delivery, please make sure you are available for the package so it doesn't sit out. Your tracking number will give an estimated day of arrival. If you don't receive the tracking email the day your shipment should go out, please email us. rivercityfeeders@gmail.com
Shipping Costs
(Local Pickup also available)
$4.25 First Class to home
$4.25 First Class to Post Office for Live Arrival Guarantee
$7.00 Priority to home
$7.00 Priority to Post Office for Live Arrival Guarantee
Live Arrival Guarantee
We will replace or refund roaches that are DOA and are more then the 10% overage we include with all shipments. To qualify for this guarantee the following needs to be met.
~ Post Office pickup is needed and needs to be picked up that day. Temps are hot and cold sitting in post office back rooms during winter and summer.
~ If Post Office pickup and there is DOA over the overage of 10% we send, please send a clear picture or video of the entire order sent. This needs to be sent to us within 2 hours of the delivery time or pick up shown on tracking.
FAQ's - (more coming soon)
- Why are there no products available? If we fill up with too many orders we may shut down in order to keep our stated shipping times.
PRIVACY POLICY
Your privacy is important to us!
Making a purchase requires that you supply your contact information (name-email-address-shipping address). When purchasing, you will create an account that will store your information, so the next time you shop with us, you will simply log in. Your information is strictly confidential. We use this for your convenience, and to process our orders only.
The information you provide to us will be used solely by us, to process your orders. We will not distribute, display or sell any information you entrust to us. We will not allow any third party access to your personal information unless forced to do so by law. We will not solicit you or contact you outside of order processing.
Please feel free to contact us with questions and concerns.
Thank you